1. Overview

By placing an order on this website, you agree to these Terms of Service, establishing a direct relationship with Don Sazon. This platform is provided solely to facilitate online ordering on behalf of Don Sazon, and your transaction is exclusively with the restaurant.

2. Limited Responsibility of Service Providers

This platform and its associated providers are only responsible for facilitating the ordering process. Don Sazon is fully responsible for fulfilling your order, including food preparation, quality, and selecting delivery methods.

• No Liability for External Providers: The platform, along with any associated companies, hosting providers, and technical facilitators, is not responsible for issues related to food quality, delivery, or other services provided by third parties.




• Independent Delivery Services: Don Sazon may choose to use an independent third-party delivery service to complete your order. Any issues arising from third-party delivery, including delays, accidents, or damages, are solely the responsibility of the delivery provider and the restaurant.

3. Disclaimer for Third-Party Delivery Services

If Don Sazon utilizes a third-party delivery service not affiliated with this platform, the platform and its associated providers disclaim any responsibility for issues related to delivery. This includes, but is not limited to, delays, incorrect deliveries, or damage to orders during transit.

• Delivery Disputes: Any disputes or issues related to third-party delivery services should be directed to Don Sazon or the delivery provider. The platform does not have access to or control over these external delivery services.

4. Refunds and Disputes

Requests for refunds, order adjustments, or disputes must be resolved directly with Don Sazon. The platform and its providers do not manage refunds, handle disputes, or modify orders on behalf of the restaurant.

5. Indemnification

You agree to indemnify and hold harmless the platform, its operators, hosting companies, and any technical service providers from any claims or damages resulting from issues related to food, delivery, or other services provided by Don Sazon or any third-party delivery provider.

6. Contact Information

For questions, concerns, or issues related to your order, please contact Don Sazon directly. The platform and its providers do not provide customer service on behalf of the restaurant or any third-party delivery services. By placing an order, you acknowledge and agree to these terms, understanding that your relationship for order fulfillment and delivery is solely with Don Sazon.